Help

Need help?

We understand that technical challenges can arise, and we are here to help you through them. Whether you encounter problems scanning your deposit, have questions about our system, or just want to know more about how New Loop works, we are ready to assist you.

Contact our support at: support@thenewloop.dk

Are you having trouble scanning the deposit?

We know how frustrating it can be, especially when you just want to return your cup and get your deposit back. But do not despair! We have a simple solution that can help you resolve the issue quickly.

If you're having trouble scanning the deposit on a deposit cup, you can take a picture of the QR code and attach it to your email. By doing this, our team can easily identify the problem and ensure that you get your money back without further hassle.

For an even more streamlined experience, you can also download our app. You can use the app to scan the QR code on the deposit cup, and in some cases, it may resolve the issue.